We ship all over the World!

If temps are too warm or too cold in your area you can opt to have your package held at your local Post Office for you to pick up. This is a service only available in the U.S. at this time and the cost is $1. Just add "Hold at Post Office" to your cart. Products like Albon, Acidophiliz, Baytril, and Flagyl can go bad if kept too warm to too cold. We will not be held responsible if products are ruined by freezing or hot temps.

We will also not be held responsible if the Post Office fails to deliver your package due to providing the wrong address, or if you are not home to accept the package, or if the package is accidentally left at the wrong address, or for any other reason out of our control.

We ship Tuesday through Thursday and our shop is closed on Sundays and Mondays. Orders placed after Thursday at 5pm (PST) will be shipped the following Tuesday. Please be patient and understand that we are a reptile rescue and a small business and it may take a day or two to get back to you (not including weekends).

Compounded and perishible items cannot be returned once you open the shipping box. The items that are not returnable are: Albon, Panacur, Baytril, Amoxicillin, Flagyl, Acidophiliz, Calcium Glubionate, Calcium Gluconate, Strongid, Tylan, Terramycin, Toltrazuril, and Vitamin B Complex.

If you need to return an entire order to us, you must do so while the entire package is unopened. Simply write "RETURN TO SENDER" on the box and give it back to the post office. They will send it back to us free of charge. When we receive the box we will refund your order, minus shipping charges.

If you need to return something, please email us and let us know. 

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